At 388wen, the privacy and security of your personal data is not an afterthought — it is built into the foundation of everything we do. This Privacy Policy explains in plain terms what information we collect from Pakistani players, why we collect it, how it is stored and protected, and what rights you hold over your own data.
Six core principles that govern how 388wen handles your personal information across every interaction on our platform.
All personal data stored on 388wen servers is protected using AES-256 encryption at rest and TLS 1.3 in transit. Your CNIC details, payment information, and account credentials are never stored in plain text anywhere on our infrastructure.
388wen will never sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Data sharing is strictly limited to service providers necessary for platform operation — such as payment processors like JazzCash and EasyPaisa — under binding confidentiality agreements.
388wen operates under an international gaming licence that mandates strict data protection standards. Our data practices are aligned with internationally recognised privacy frameworks. We undergo regular compliance audits to ensure our policies remain current and enforceable.
Every registered player on 388wen holds the right to access, correct, export, or request deletion of their personal data. Data Subject Requests are acknowledged within 48 hours and fully resolved within 30 calendar days. Submit your request any time via [email protected].
388wen uses cookies only for essential session management, platform security, and anonymised analytics. We do not deploy third-party advertising cookies or cross-site tracking technologies. You can manage your cookie preferences at any time through your browser settings.
388wen retains personal data only for as long as necessary to fulfil the purposes described in this policy or as required by our gaming licence obligations. Transaction records are retained for a minimum of five years in accordance with anti-money laundering regulatory requirements applicable to licensed gaming operators.
Notice: By registering an account on 388wen, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy was last updated in January 2026 and supersedes all previous versions.
388wen ("we", "us", "our", "the Platform") is an internationally licensed online casino and sports betting platform operating at 388wen.org and serving registered players across Pakistan. We are committed to protecting the privacy of every individual who interacts with our platform, whether as a registered player, a visitor to our website, or a person who contacts our customer support team.
This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which that data is processed, the legal bases upon which we rely to process it, the third parties with whom we may share it, the security measures we have in place to protect it, the period for which we retain it, and the rights you hold over your own information.
This Policy applies to all services offered through the 388wen platform, including but not limited to: account registration and KYC verification, sports betting (including PSL cricket, football, UFC, and kabaddi), casino games, slot titles, live dealer games, bonus and promotion participation, deposit and withdrawal transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and all communications between you and the 388wen support team.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team at [email protected]. Our team operates 24/7 and is based in Pakistan Standard Time (PST).
388wen collects personal data through several channels — directly from you during registration and use of the platform, automatically through your interaction with our website, and from third-party service providers where necessary for identity verification and payment processing. The categories of data we collect are as follows:
When you create a 388wen account, we collect your full legal name as it appears on your Computerised National Identity Card (CNIC), date of birth, gender, residential address (including city — whether Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan), email address, and mobile phone number. This information is mandatory for account creation and cannot be omitted.
To comply with our international gaming licence requirements and anti-money laundering (AML) obligations, we collect copies of your CNIC (front and back), proof of current residential address (such as a recent utility bill or bank statement), and proof of ownership of the payment method you use for deposits and withdrawals (for example, a screenshot of your JazzCash or EasyPaisa account showing your name and number). These documents are submitted through a secure encrypted upload portal within your account settings.
388wen records all deposit and withdrawal transactions associated with your account. This includes the transaction amount in PKR, the payment method used, the transaction timestamp, the transaction reference number issued by the payment provider, and the outcome of the transaction. This data is required for financial reconciliation, fraud prevention, and regulatory reporting purposes.
We record data relating to your activity on the 388wen platform, including bets placed, game sessions played, wagering amounts, outcomes, bonus usage, and account balance movements. This data is used to operate the platform correctly, resolve disputes, identify unusual patterns indicative of fraud, and ensure compliance with responsible gaming obligations.
When you access 388wen via a web browser or mobile device, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, referral URL, pages visited within the 388wen platform, session duration, and approximate geographic location derived from your IP address. This information is used for security monitoring, fraud detection, and platform optimisation.
Any communications you have with 388wen's customer support team — whether via live chat, email, or our contact form — are recorded and retained. This includes the content of your messages, the date and time of contact, the nature of the inquiry, and the resolution provided. These records allow us to provide consistent service and to resolve any disputes that may arise.
Note on Sensitive Data: 388wen does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where CNIC-based age verification incidentally reveals date of birth, which is collected solely to confirm the 21+ age requirement.
388wen processes personal data only for specific, clearly defined purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary purposes for which your data is used:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, identity data | Contract performance |
| KYC and age verification (21+) | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, KYC data | Contract performance |
| Fraud prevention and AML monitoring | Technical data, financial data, gameplay data | Legal obligation / Legitimate interests |
| Responsible gaming monitoring | Gameplay data, account history | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Communications data, account data | Contract performance |
| Platform security and abuse prevention | Technical data, device data | Legitimate interests |
| Bonus and promotion administration | Registration data, gameplay data | Contract performance |
| Service communications (account alerts) | Contact details, account data | Contract performance |
| Marketing communications (opt-in only) | Contact details, gameplay preferences | Consent |
Where you have provided consent to receive marketing communications — such as promotional emails, SMS alerts about PSL cricket odds, or notifications about new slot releases — you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
388wen relies on the following legal bases to process your personal data, as recognised under internationally applicable data protection standards:
Where processing is based on legitimate interests, 388wen has conducted a balancing assessment to ensure that such interests are proportionate and do not unduly infringe on your privacy rights. You may request further information about these assessments by contacting our Data Protection team.
388wen does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. Data sharing is strictly limited to the following categories of recipients, each of whom processes data only under binding contractual obligations of confidentiality and solely for the purpose specified:
All third-party data processors engaged by 388wen are required to sign Data Processing Agreements that mandate adherence to the same data protection standards that govern 388wen's own practices. We conduct periodic reviews of third-party compliance as part of our ongoing governance programme.
Cookies are small text files placed on your device by the 388wen website when you visit or log in. They allow the platform to recognise your device across pages and sessions, maintain your login state, remember your preferences, and collect anonymised data about how you interact with the site.
388wen does not deploy third-party advertising cookies, retargeting pixels, or social media tracking technologies on its platform. We do not participate in cross-site behavioural advertising networks.
You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the 388wen platform and may prevent you from logging into your account or completing transactions. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
388wen employs a comprehensive, layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
Important: While 388wen takes every reasonable measure to protect your data, no online platform can guarantee absolute security against all possible threats. If you suspect that your 388wen account has been compromised, please change your password immediately and contact our support team without delay.
388wen retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention obligations imposed by our international gaming licence, anti-money laundering regulations, or other applicable law. The table below sets out our standard retention periods by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML and gaming licence obligations |
| KYC verification documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | 7 years from transaction date | AML / financial record-keeping |
| Gameplay and betting records | Duration of account + 3 years post-closure | Dispute resolution / licence compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution |
| Technical / device logs | 12 months from collection | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 2 years | Proof of consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes it impossible to re-identify any individual. Where anonymisation is used rather than deletion, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical analysis purposes.
As a 388wen player, you hold the following rights over your personal data. These rights are provided in recognition of internationally applicable privacy standards and can be exercised at any time by submitting a Data Subject Request (DSR) to our support team:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request" and include your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and provide a full response within 30 calendar days.
388wen will not charge a fee for processing Data Subject Requests unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. We will notify you of any applicable fee before proceeding.
388wen operates an absolute and non-negotiable minimum age requirement of 21 years for all registered players. The platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. This requirement is enforced through mandatory CNIC-based age verification during the account registration process.
If 388wen becomes aware that personal data has been collected from a person under the age of 21 — whether through a misrepresentation during registration or any other means — we will immediately suspend the account, reverse any pending transactions in accordance with our terms, and permanently delete all personal data associated with that account without delay. Any winnings accrued on an underage account will be forfeited.
If you are a parent or guardian and believe that a minor in your care has registered on 388wen using false information, please contact us immediately at [email protected] so that we may investigate and take the appropriate action as quickly as possible.
21+ Only: Registration on 388wen is strictly limited to individuals aged 21 and above. We conduct age verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age.
388wen's platform infrastructure involves the use of servers and service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan. 388wen takes this responsibility seriously and ensures that all international transfers of personal data are carried out with appropriate safeguards in place.
Where personal data is transferred to a third country, 388wen relies on one or more of the following transfer mechanisms to ensure an adequate level of protection:
You may request further information about the specific transfer mechanisms we apply to any particular data flow by submitting a Data Subject Request to our support team.
388wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. When we make material changes to this Policy, we will notify registered players by email to the address associated with their account and by posting a prominent notice on the 388wen platform for a period of no less than 30 days prior to the changes taking effect.
The date of the most recent revision to this Policy is always displayed at the top of this page under the "Last Updated" indicator. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. The current version number is also displayed alongside the effective date for ease of reference.
Your continued use of the 388wen platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of, and agreement to, the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact our support team to arrange closure of your account.
Stay Informed: We recommend keeping your registered email address up to date in your account settings so that you receive all policy update notifications promptly. You can update your contact details at any time via the Account Settings section after logging in.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 388wen handles your personal data, or if you wish to exercise any of the data rights described in Section 9, please contact our dedicated Data Protection team using the details below:
388wen is committed to resolving all privacy-related concerns internally in the first instance. However, if you are not satisfied with the outcome of your complaint, you retain the right to escalate the matter to the relevant supervisory authority under applicable data protection law, or to the gaming regulatory authority under whose licence 388wen operates.
This Privacy Policy is effective as of January 2026 and applies to all personal data collected on or after that date, as well as to personal data collected prior to that date that continues to be held by 388wen in connection with active or recently closed player accounts.
388wen combines a world-class betting and casino experience with industry-leading data protection standards — so players in Karachi, Lahore, Islamabad, and across Pakistan can focus on the game, not the fine print. Explore our cricket markets, premium slots, and live dealer tables knowing your data is in safe hands.
21+ only | Licensed Operator | Play Responsibly